Return & Refund Policy

At ST Cart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or received in a damaged condition.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The item is unused, unworn, and in its original packaging with all tags, labels, and accessories intact.
  • The return request is made within [7/10/15] days of receiving the product.

ST Cart reserves the right to inspect returned items before approving a refund or replacement.

2. Items Not Eligible for Return

The following items cannot be returned unless they are damaged or defective upon delivery:

  • Products marked as "Non-Returnable."
  • Gift cards and vouchers.
  • Downloadable or digital products.
  • Personal care, hygiene, or cosmetic products that have been opened or used.
  • Customized or personalized products.
  • Products damaged due to misuse, negligence, or improper handling by the customer.

3. Return Process

To initiate a return:

  1. Contact our customer support within the eligible return period.
  2. Provide your order number and the reason for the return.
  3. If applicable, include clear photos or videos showing the issue.
  4. Once your request is approved, we will provide return instructions.
  5. Pack the item securely in its original packaging and send it to the address provided by our support team.

Unauthorized returns may not be accepted.

4. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges, installation charges, gift wrapping fees, and other service fees (if applicable) are generally non-refundable unless the return is due to our error.

5. Replacement Policy

We offer replacements for:

  • Damaged products.
  • Defective products.
  • Incorrect items delivered.
  • Missing parts or accessories.

Replacement requests are subject to product availability. If a replacement is unavailable, a refund may be issued.

6. Order Cancellation

Orders may be canceled:

  • Before they are shipped or dispatched.
  • Before processing begins, where applicable.

Orders that have already been shipped may only be eligible for return under this policy.

ST Cart reserves the right to cancel any order due to:

  • Pricing errors.
  • Product unavailability.
  • Suspected fraudulent activity.
  • Payment verification issues.

If we cancel your order after payment has been received, you will receive a full refund.

7. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Keep the product, packaging, invoice, and all accessories.
  • Provide photographs or videos to help us verify the issue.

Failure to report the issue within the specified timeframe may affect your eligibility for a replacement or refund.

8. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged product), ST Cart will bear the return shipping costs.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

9. Refund Exceptions

Refunds may be denied if:

  • The returned product is used, damaged, or incomplete.
  • Original packaging or accessories are missing.
  • The return request is made after the eligible return period.
  • The product does not meet the return eligibility requirements.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

ST Cart
Email: support@stcart.ae
Phone: +971544038114